Kforce Call Routing Engineer in Wilmington, Delaware

Kforce's client, one of the world's largest financial institutions is seeking a Call Routing Engineer in Wilmington, Delaware (DE), Jersey City, New Jersey (NJ) and Tampa, Florida (FL). Responsibilities:

  • Designs, analyzes, develops, codes, tests, debugs and documents programming to satisfy business requirements

  • This position should typically be used for an advanced or lead level resource

  • IDMS Improved Call Routing - (e.g., completion of NCQ infrastructure build-out and end-to-end testing)

  • TLS encryption for Data in Transit

  • RRG / agent transfer integration for Treasury Services

  • Praesto application and lab support

  • Experience with various carrier SIP services (IP Toll Free, Session Border Controllers and Session Management)

  • Experience with vendor SIP solutions (e.g., Cisco, Avaya, and Genesys)

  • Experience with interoperability between SIP vendor solutions

  • Experience with performance and monitoring tools (e.g., Empirix, WireShark and / or Endace)

  • Proficient in application development skills for more than one technology as well as proficient in multiple design techniques

  • Should understand ICON / Infomart database schema

  • Should be proficient in PL / SQL

  • Should understand underlying ICON/Infomart data model

  • Should have knowledge of Call Concentrator infrastructure and data

  • Should be proficient in all Genesys real-time (CCPulse, Pulse and / or Advisor) and historical reporting

  • Can troubleshoot complex issues with Genesys configuration / management layers, routing layer, Genesys SIP and NCQ platforms (GVP resource manager / media server) and historical reporting ICON / InfoMart

  • Java / JSP Development skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00