Textron Sr Field Service Rep- Italy in Hunt Valley, Maryland

Sr Field Service Rep- Italy


Job Summary:

Operation, maintenance, and logistic support of Shadow Tactical UAV System in Viterbo Italy.

  • Supports the Italian Armed Forces and acts in a direct support capacity as a representative of AAI corporation.

  • Pursues company objectives at the customer location

  • Provides technical and doctrinal expertise to Shadow TUAS system end users

  • Provides program-related mentorship to the customer on a routine basis

  • Proactively engages in planning and coordination of logistical sustainment and tactical operations

  • Monitors system operational readiness and manages local stock levels

  • Manages inventory databases and executes supply chain functions

  • Performs field level repair of shadow TUAS assets, including troubleshooting, fault isolation, and the execution of remedial action

  • Conducts maintenance work orders and technology insertions for Shadow TUAS assets

  • Supports the aviation mishap investigation processes and develops estimated cost of damage (ECOD)

  • Work in groups or independently with minimal or no supervision

  • Travel occasionally within Italian territory to support the customers’ needs

  • Will at times be required to work odd shifts, weekends, and/or extended hours

  • Responsible for data management, collection and generation

  • Practices ISO 9001 principles and concepts


  • Utilizes effective and professional communications provide technical and logistical mentorship to the customer

  • Work in groups or independently with minimal or no supervision

  • Travel within Italian territory to support the customers’ needs

  • Will at times be required to work odd shifts, weekends, and/or extended hours

  • Provides general logistics functions to include shipping and receiving of Hazardous Materials

  • Performs upgrades to enhance system capabilities and provide additional features

  • Troubleshoots technical problems and issues and determines technical solutions

  • Responsible for data management and generation

  • Audits assigned FSRs to ensure compliance with unit FSR responsibilities to include MMF inventory accuracy and GOP compliance

  • Responsible for accurate and timely maintenance record keeping (COLTS)



  • 2 year degree of a minimum of five years of related experience

  • Experience in maintenance and repair of Unmanned Air Vehicle systems is a must

  • Experience with basic UNIX networking preferred

  • Experience with Cisco and Juniper router protocols highly desired

  • Experience with COLTs, ELAS, and UAS-I data bases preferred

  • Strong knowledge of TAMMS and TAMMS-A policies

  • Excellent written and verbal communications skills

  • Prior military service in aviation maintenance disciplines is strongly desired

  • Ability to quickly learn through on-the-job training and independent study

  • Ability to interpret blueprints, schematics, wiring diagrams, and technical documentation; and ability to evaluate, isolate, and repair malfunctions

  • Ability to conduct one on one and small group training

  • Familiarity with customer expectations, policies, and business practices and high customer satisfaction orientation

  • Ability to work independently or on a team with minimal supervision

  • Must be willing to relocate to Italy for a minimum of one year

  • This position is subject to both inside and outside environmental conditions

  • This position is subject to noise

Must be available for late May start date. Must hold and maintain a U.S Secret clearance. Must be willing to relocate to Italy immediately after graduation of 13-week training class which is held in Hunt Valley, MD.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-Maryland-Hunt Valley

Other Locations Italy

Recruiting Company Textron Systems: Support Solutions

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 264031